18jl11 Privacy Policy – How We Protect Your Data

1Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with the 18jl11 platform in any of the following ways:

• Visitors who browse the 18jl11 website without registering an account
• Individuals who begin but do not complete the registration process
• Registered members who hold a verified 18jl11 account
• Former members whose accounts have been closed, whether by their own request or by 18jl11

This policy is written specifically for users accessing the platform from the Philippines. The primary legal framework referenced is the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. 18jl11 treats the rights and protections established under that law as the baseline standard for all member data, regardless of the member's specific location.

By using the 18jl11 platform, you confirm that you are at least 18 years old and are providing your personal information voluntarily and with a full understanding of how it will be used as described in this policy.

2What Information We Collect

18jl11 collects personal information in several categories depending on the stage of your interaction with the platform.

Registration Information

When you create an account, you provide:

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (to verify the 18-year minimum age requirement)
• Email address and/or mobile number registered in your name
• A password that you choose and control
• Residential address in the Philippines

Identity Verification (KYC) Documents

Before processing withdrawals and in certain other review situations, 18jl11 requires:

• A photograph or scan of a valid Philippine government-issued ID — such as PhilSys, passport, driver's licence, SSS card, UMID, or voter's ID
• In some cases, a selfie holding your ID alongside a handwritten statement
• Proof of your registered payment channel (for example, a screenshot of your GCash account showing your name and registered number)
• Source-of-funds documentation where required for large transactions or regulatory review

Financial Transaction Data

When you deposit or withdraw, we collect:

• PHP amounts deposited and withdrawn
• Payment channel used (GCash, Maya, BDO, BPI, etc.) and the partial identifier associated with your account on that channel
• Transaction timestamps and reference numbers
• Deposit and withdrawal method history linked to your account

Game Activity Data

• Records of games played, including game type, bet amounts in PHP, outcomes, and session timestamps
• Account balance history
• Bonus and promotion claim history

Technical and Device Data

• IP address at time of login and during sessions
• Browser type and version
• Device type and operating system
• Session duration and platform activity logs
• Cookies and similar tracking data (see Section 7)

Communications Data

If you contact 18jl11 support, we collect records of your communications including the channel used, the content of your messages, and the timestamp and resolution of each interaction. This is used to maintain service quality and to resolve disputes where necessary.

3How We Collect Your Information

18jl11 collects personal information through the following means:

• Direct submission — Information you provide during registration, KYC, deposit and withdrawal requests, support interactions, and account settings changes.
• Automated collection — Technical and device data collected automatically when you access the 18jl11 website or platform, including through cookies and server logs.
• Payment providers — Transaction confirmation data returned by GCash, Maya, BDO, BPI, and other payment channels when you initiate a deposit or withdrawal. 18jl11 does not receive or store your full payment credentials — only the confirmation and partial identifier returned by the provider after a transaction is processed.
• Third-party game providers — Session and game outcome data from certified game providers whose titles are hosted in the 18jl11 lobby. This data is used for account reconciliation, dispute resolution, and responsible gaming monitoring.
• Security and fraud prevention systems — Device fingerprinting and behavioural signals used to detect multi-accounting, fraudulent access, or unusual transaction patterns.

4How We Use Your Information

The table below summarises the primary purposes for which 18jl11 uses the personal data it collects, matched to the category of data involved.

18jl11 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review of the outcome.

5Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 18jl11 relies on the following legal grounds to process your personal information:

• Consent — You provide your personal information voluntarily when registering an account and agreeing to this policy. Consent can be withdrawn, though doing so may affect your ability to maintain an active account.
• Contractual necessity — Processing your registration details, KYC documents, and transaction data is necessary to perform the service you have contracted with 18jl11 to receive — namely, access to a gaming account with PHP payment facilities.
• Legal obligation — Certain processing — particularly KYC document retention and transaction record-keeping — is required to comply with applicable Philippine law, including anti-money laundering regulations.
• Legitimate interests — Processing for fraud prevention, account security, and platform performance monitoring serves the legitimate interests of 18jl11 and its members, provided those interests are not overridden by your individual privacy interests.

6Sharing Your Information

18jl11 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment providers — When you initiate a deposit or withdrawal, the necessary transaction details are shared with your chosen Philippine payment channel (GCash, Maya, BDO, BPI, UnionBank, etc.) to process the transaction. Each provider handles this data under their own privacy terms.
• Game providers — Certified third-party game providers receive your member ID and session data to operate the games you play. They do not receive your full personal details, KYC documents, or payment credentials.
• Fraud prevention and security services — Anonymised or pseudonymised device and behavioural data may be shared with security service providers to detect multi-accounting, fraudulent access, or suspicious transaction patterns.
• Regulatory and legal authorities — If required by Philippine law, a valid court order, or regulatory demand, 18jl11 will disclose the personal data specified in the relevant requirement. We do not make voluntary disclosures beyond what is legally required.
• Platform maintenance providers — Trusted technical service providers who support platform infrastructure, hosting, and security may process personal data on our behalf under strict data processing agreements that limit how they can use the data.

In every case where data is shared with a third party, 18jl11 requires that the recipient maintain appropriate technical and organisational security measures consistent with the protection obligations in this policy.

7Cookies and Tracking

The 18jl11 platform uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. The main types of cookies used are:

• Essential cookies — Required for the platform to operate. These maintain your login session, keep your account authenticated across pages, and support security features. You cannot opt out of essential cookies without losing the ability to use the platform.
• Functional cookies — Remember your preferences, such as your last selected game category or notification settings, to improve your experience across sessions.
• Analytics cookies — Collect aggregated, anonymised data about how members navigate the platform. This helps 18jl11 identify pages with technical issues and understand which features are used most. Analytics data is not linked back to individual member identities.
• Security cookies — Support fraud detection by allowing the platform to identify unusual patterns in login behaviour, device switching, or transaction activity linked to your account.

18jl11 does not use third-party advertising tracking cookies. You can manage non-essential cookie preferences through your browser settings. Disabling all cookies may affect the platform's ability to maintain your login session and remember your preferences.

8Data Retention

18jl11 retains your personal data for different periods depending on the type of data and the purpose for which it was collected.

• Account registration data — Retained for the duration of your account and for a defined period after account closure, as required by applicable law and to resolve any post-closure disputes.
• KYC documents — Retained for the minimum period required by applicable Philippine anti-money laundering regulations from the date of the transaction or the date of the most recent activity on the account, whichever is later.
• Transaction records — Retained for the period required by law for financial record-keeping. In the Philippines, this is typically five years for transaction records subject to anti-money laundering reporting obligations.
• Game session records — Retained for a reasonable period for dispute resolution, account history, and responsible gaming monitoring purposes, after which they are anonymised or deleted.
• Support communications — Retained for the duration of the account and for a period following account closure sufficient to address any outstanding dispute that may arise from those interactions.
• Technical and device data (session logs) — Retained for a shorter period consistent with their operational purpose — typically 90 days for standard session logs, longer where security review requires it.

When data is no longer required for any of the above purposes and its retention is not required by law, 18jl11 will securely delete or permanently anonymise it so that it can no longer be linked to your identity.

9Data Security

18jl11 applies technical and organisational security measures appropriate to the sensitivity of the personal data it holds. These include:

• Encrypted data transmission between your device and 18jl11 servers using current TLS standards
• Access controls that limit which staff and systems can view personal data, based on the principle of least privilege
• Encrypted storage of sensitive personal data including KYC documents and payment channel identifiers
• Ongoing monitoring for unauthorised access attempts and anomalous activity patterns
• Regular security reviews of platform infrastructure and third-party service providers

No online platform can guarantee absolute security against all possible threats. 18jl11 takes reasonable steps to protect your data and will notify affected members and the relevant Philippine authority in the event of a data breach that poses a significant risk to the rights of those affected, within the timeframe required by law.

You also play a role in your own data security. Use a strong, unique password for your 18jl11 account. Do not share your credentials with anyone. Log out of your account on shared or public devices. If you suspect your account has been accessed without your permission, contact support immediately.

10Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 18jl11:

To exercise any of these rights, contact the 18jl11 Data Privacy Officer through the support channel in your verified account or at support@18jl11.best. Please include your full name, registered email or mobile number, and a clear description of your request. We will acknowledge receipt and respond within 15 business days, or sooner where required by law.

Exercising Your Rights – How the Process Works

11Children's Privacy

The 18jl11 platform is strictly for adults aged 18 years and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18.

If 18jl11 becomes aware that personal information has been submitted by or on behalf of a person under 18 — whether through registration, payment, or any other channel — the associated account will be immediately suspended and the personal information concerned will be deleted, subject only to any legal retention obligations that apply.

If you believe that a minor has registered an account on 18jl11, please contact support at support@18jl11.best immediately with the relevant details so that we can investigate and act accordingly.

12Changes to This Policy

18jl11 may update this Privacy Policy from time to time. The date at the top of this page indicates when the current version was last revised.

• For minor clarifications or administrative updates that do not affect how your data is used, the revised policy will be published without separate notification.
• For material changes — such as new purposes for processing, new categories of data collected, or significant changes to your rights — 18jl11 will notify registered members through the account notification system before the change takes effect, where operationally feasible to do so.
• Continued use of the 18jl11 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should stop using the platform and contact support to request account closure.

18jl11 recommends reviewing this page periodically so you are always informed about how your personal data is being handled.

13Contact and Data Requests

For any question, concern, or formal request relating to this Privacy Policy or the personal data 18jl11 holds about you, contact us through the following channels:

• Email: support@18jl11.best
• In-account support: Available through the support section of your verified 18jl11 member account

When submitting a privacy request, please include your full name, the email address or mobile number registered to your 18jl11 account, and a clear description of your request. This helps us verify your identity and process your request without unnecessary delay.

We aim to acknowledge all formal privacy requests within three business days and to provide a substantive response within 15 business days. If your request is complex or involves a large volume of data, we may take up to 30 business days and will inform you of this at the acknowledgement stage.